Please read these Terms and Conditions carefully before using Myta. By signing up for or using Myta, you agree to be bound by these terms.
If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
In these Terms, the following capitalised terms have the meanings given below:
| Term | Meaning |
|---|---|
| Agreement | These Terms and Conditions together with any Order Form executed between Myta and Customer. |
| AI Features | Artificial-intelligence-powered functionality within the Service, including automated objective suggestions, progress scoring, and strategic insights. |
| Customer | The organisation or individual that has subscribed to the Service. |
| Customer Data | All data, content, and information submitted by Customer or its Users into the Service. |
| Myta | Myta AS, the provider of the Service. |
| Order Form | Any order form, purchase order, or subscription page that references these Terms. |
| Plan | A feature-based subscription tier as described in Section 3. |
| Service | The AI-native OKR and strategy execution platform made available by Myta on a software-as-a-service basis, including all updates and AI Features. |
| Subscription Period | The period for which Customer has paid for a Plan, as specified in the Order Form. |
| User | Individuals authorised by Customer to access the Service. |
Subject to Customer’s timely payment of all fees and compliance with this Agreement, Myta grants Customer a non-exclusive, non-transferable, limited right to access and use the Service during the Subscription Period for Customer’s internal business purposes.
The Service includes AI Features designed to assist teams in setting, aligning, and executing on strategic goals. Customer acknowledges that AI-generated suggestions and insights are informational in nature and should not replace human judgement in business decisions. Myta does not guarantee specific outcomes from the use of AI Features.
Myta may modify, update, or enhance the Service at any time. Myta will endeavour to provide reasonable notice of any material changes that reduce existing functionality. Minor updates, bug fixes, and AI model improvements may be deployed without advance notice.
The Service may integrate with or rely on third-party services (such as identity providers or cloud infrastructure). Myta is not responsible for the availability or performance of third-party services beyond its reasonable control.
Myta offers subscription plans differentiated by features rather than user seats. The available plans and their included features are published on Myta’s website and may be updated from time to time. The plan applicable to Customer will be as set out in the Order Form.
| Plan | Typical Features |
|---|---|
| Starter | Core OKR management, basic progress tracking |
| Growth | All Starter features, plus focus mode |
| Business | All Growth features, plus AI coaching and compatibility scoring |
| Enterprise | All Business features, plus SSO and a private Slack channel |
Myta reserves the right to introduce additional plans or retire existing plans with reasonable notice to affected customers.
Additional features or capacity beyond the included scope of a Plan may be purchased as add-ons. Add-ons are governed by these Terms and any supplementary terms specified at the time of purchase.
Customer may upgrade to a higher Plan at any time; the fee difference will be charged on a pro-rata basis for the remainder of the then-current Subscription Period. Downgrades take effect at the start of the next Subscription Period. No refunds are provided for unused portions of a lower plan mid-period.
Customer agrees to pay all fees specified in the Order Form. Fees are stated exclusive of applicable taxes (including VAT), which are the responsibility of Customer unless Myta is required by law to collect and remit them.
Unless otherwise stated in the Order Form, subscription fees are billed annually in advance from the subscription start date. Payment is due within 30 days of the invoice date. Myta may also offer monthly billing at a rate specified in the Order Form.
If any undisputed fees are not paid by the due date, Myta may: (a) charge interest at a rate of 1% per month on the outstanding amount from the due date until payment; (b) suspend Customer’s access to the Service after providing 14 days’ written notice; and (c) recover reasonable costs of collection, including legal fees, if Customer fails to pay following such notice.
Myta may adjust Plan fees at each renewal. Myta will provide at least 60 days’ written notice of any price increase before it takes effect. Continued use of the Service after the new pricing takes effect constitutes acceptance of the revised fees.
Except as required by applicable law or as expressly provided in this Agreement, all fees are non-refundable. If Myta terminates the Agreement for reasons other than Customer’s breach, Myta will refund any pre-paid fees on a pro-rata basis for the unused portion of the Subscription Period.
Customer must provide accurate and complete information when creating an account and must keep this information up to date. Customer is responsible for maintaining the confidentiality of login credentials and is liable for all activities occurring under its account.
Customer is responsible for managing User access, including promptly revoking access for Users who leave the organisation or whose access is no longer required.
Customer must notify Myta promptly at hi@myta.io if it becomes aware of any unauthorised access to its account or any security breach affecting the Service.
Customer may use the Service solely for its internal business purposes in accordance with this Agreement and applicable law.
Customer must not, and must ensure its Users do not:
Where Customer’s usage of AI Features materially exceeds typical usage patterns for comparable customers, Myta may contact Customer to discuss usage limits or appropriate pricing. Myta will provide reasonable notice before applying any usage-based restrictions.
Myta and its licensors retain all intellectual property rights in the Service, including its software, AI models, algorithms, user interface, documentation, and any enhancements or derivatives thereof. No ownership rights are transferred to Customer under this Agreement.
Customer retains all rights, title, and interest in Customer Data. Myta acquires no ownership rights in Customer Data. Customer grants Myta a limited, non-exclusive licence to host, process, and use Customer Data solely as necessary to provide the Service and fulfil its obligations under this Agreement.
If Customer provides feedback, suggestions, or ideas regarding the Service, Myta may use such feedback without restriction or compensation to Customer. Feedback does not constitute confidential information.
Outputs generated by the Service’s AI Features based on Customer Data are provided to Customer as part of the Service. Myta does not claim ownership of such outputs. Customer is responsible for evaluating AI-generated outputs before relying on them. Customer is responsible for ensuring that use of AI-generated outputs complies with applicable laws and internal policies.
Myta may aggregate and anonymise Customer Data and usage information to generate analytics and improve the Service. Such aggregated data will not identify Customer or any individual User.
Myta processes personal data as a data controller in accordance with its Privacy Policy, available at myta.io/privacy. The Privacy Policy is incorporated into this Agreement by reference.
To the extent Myta processes personal data on behalf of Customer in connection with the Service, Myta acts as a data processor and Customer acts as a data controller, and such processing is governed by Myta's Data Processing Agreement ("DPA"), available at myta.io/dpa. The DPA is incorporated into this Agreement by reference.
In the event of any conflict between the DPA and these Terms in relation to personal data processing, the DPA shall prevail.
Customer Data will be stored in the region specified in the Order Form. Myta will not transfer Customer Data to a different region without Customer’s prior written consent, except where required by law.
Within 30 days of termination, Customer may request an export of Customer Data in a machine-readable format. Following this period, Myta may delete Customer Data in accordance with its data retention policies.
Myta may process Customer Data to provide and operate the AI Features, including generating outputs based on Customer inputs.
Customer Data will not be used to train or fine-tune generalised machine learning models that are made available to other customers.
Customer Data may be processed by third-party AI service providers acting as subprocessors solely for the purpose of providing the AI Features.
Myta may use anonymised and aggregated data to improve the Service, including AI performance, provided such data does not identify Customer or its Users.
Customer is solely responsible for decisions made based on AI-generated outputs.
Each party (“Receiving Party”) agrees to: (a) keep the other party’s Confidential Information strictly confidential; (b) not use Confidential Information except to exercise rights or fulfil obligations under this Agreement; and (c) disclose Confidential Information only to employees, contractors, and advisors bound by equivalent confidentiality obligations.
Confidential Information does not include information that: (a) is or becomes publicly available without breach of this Agreement; (b) was known to the Receiving Party prior to disclosure; (c) is independently developed without reference to the Disclosing Party’s information; or (d) is received from a third party without restriction.
A Receiving Party may disclose Confidential Information if required by applicable law, provided it gives the Disclosing Party prompt prior written notice where legally permitted.
Confidentiality obligations survive termination of this Agreement for a period of three (3) years.
Myta will use commercially reasonable efforts to maintain Service availability of 99.5% measured monthly, excluding Permitted Downtime.
Myta will endeavour to perform scheduled maintenance during low-traffic windows and will provide at least 48 hours’ notice for planned downtime exceeding 30 minutes.
“Permitted Downtime” means downtime resulting from: (a) scheduled maintenance; (b) Customer's actions or omissions; (c) third-party internet or telecommunications failures; (d) force majeure events; or (f) circumstances beyond Myta's reasonable control.
If monthly uptime falls below 99.5%, Customer may request a service credit equal to 10% of the monthly fee for each additional percentage point of downtime below the target, up to a maximum of 30% of the monthly fee. Credits must be requested within 30 days of the relevant calendar month.
Important: Please read this section carefully. It limits the liability of both parties.
To the maximum extent permitted by applicable law, neither party will be liable to the other for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities, even if that party has been advised of the possibility of such damages.
Each party’s total aggregate liability arising out of or in connection with this Agreement will not exceed the total fees paid or payable by Customer in the twelve (12) months immediately preceding the event giving rise to the claim.
The limitations in this Section 11 do not apply to: (a) death or personal injury caused by a party’s negligence; (b) fraud or fraudulent misrepresentation; (c) Customer’s obligation to pay undisputed fees; or (d) any liability that cannot be excluded or limited under applicable law.
The Service and its AI Features are provided “as is” and “as available”. Myta makes no warranty that AI-generated outputs will be accurate, complete, or suitable for any particular purpose. Customer assumes full responsibility for any decisions made based on AI-generated outputs.
This Agreement commences on the date Customer accepts it and continues for the initial Subscription Period specified in the Order Form. Unless either party gives written notice of non-renewal at least 60 days before the end of the then-current Subscription Period, the Agreement will automatically renew for successive periods of equal length.
Either party may terminate this Agreement immediately by written notice if: (a) the other party materially breaches the Agreement and fails to cure the breach within 30 days of receiving written notice; or (b) the other party becomes insolvent or enters liquidation.
On termination: (a) all licences granted hereunder immediately cease; (b) Customer must cease all use of the Service; (c) each party must return or destroy the other’s Confidential Information on request; and (d) Customer remains liable for all fees due through the effective date of termination.
Customers on an annual Plan may not cancel mid-period and receive a refund, except as expressly provided in Section 4.5 or required by law.
Myta operates a partner program through which authorised resellers and implementation partners may sell or deploy the Service. If Customer purchases the Service through a Myta partner, the commercial terms will be governed by Customer’s agreement with that partner. These Terms continue to govern Customer’s use of the Service.
Myta is not liable for the acts or omissions of its partners in their dealings with customers. However, Myta will use commercially reasonable efforts to ensure partners meet Myta’s service and quality standards.
Organisations interested in joining the Myta partner program should contact hi@myta.io. Partner arrangements are governed by a separate Partner Agreement.
This Agreement is governed by the laws of Norway. Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Oslo.
This Agreement (including any Order Forms and the Privacy Policy) constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, and agreements, whether written or oral.
Myta may update these Terms from time to time. For material changes, Myta will provide at least 30 days’ written notice. Continued use of the Service after the effective date of revised Terms constitutes acceptance.
If any provision of this Agreement is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, and the remaining provisions will continue in full force.
A party’s failure to exercise or enforce any right under this Agreement does not constitute a waiver of that right.
Customer may not assign or transfer this Agreement without Myta’s prior written consent. Myta may assign this Agreement in connection with a merger, acquisition, or sale of substantially all of its assets.
Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control. If a force majeure event persists for more than 90 days, either party may terminate the affected Order Form by written notice.
Myta may use Customer’s name and logo to identify Customer as a user of the Service on Myta’s website and marketing materials. Customer may opt out at any time by notifying Myta at hi@myta.io.
Legal notices to Myta must be sent by email to hi@myta.io and will be deemed received on the next business day after transmission.
Questions about these Terms should be directed to: